I contacted customer service because the item I received is not 100% cotton, even though that’s exactly how it was advertised in the listing. This is false advertising, yet instead of taking responsibility, they told me I had to send the item back to get a refund.

To make matters worse, 2 out of the 8 items I purchased were advertised incorrectly. After I pointed out the mistake, they removed the incorrect information from the listing, which shows they knew it was wrong once it was brought to their attention. If the listing was accurate enough to be changed after I reported it, it should have been accurate before customers purchased it.

Customers shouldn’t have to go through the hassle of returning items because of a seller’s advertising mistakes. They should have simply refunded the two misrepresented items without requiring a return.

Very disappointing experience. I won’t be buying from this company again.

Also, here is the picture to show It!

Literally, it feels like wearing the softest blanket. I wish I had a million of them!

Obsessed is an understatement, I’ve followed PF for years and never actually bought, I finally pulled the trigger and now I’m afraid I won’t stop, the customer service is top notch and the products are too! I love how unique and cool they are! Every piece is amazing.

Very disappointed.. as soon as I put the hoodie on it had a huge hole in the seam
Thank god for my husband who can sew. He was able to salvage it. I won’t be ordering from here again . It was my first purchase. do you not check the quality of your items before shipping? The tank top I received was really nice and seems like good quality but I was very disappointed with the hoodie

I hesitated to buy this in the summer, but I’m so glad I did! So soft and flattering. Not like a regular fluffy cardigan that makes you lose your shape

It kept me warm all day 🥰

I loved this so much I bought two different colors. Its just soft and I love soft!