MOST ASKED QUESTIONS
WHEN WILL MY ORDER SHIP?
Most orders will ship out within 3-5 business day of ordering because we don't just grab these items off a shelf & stuff them into a bag... we make most of them just for you! Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or holidays. Please allow extra time during Holidays. While we will do all we can to ensure your order is delivered on time, Pebby Forevee cannot be held responsible for conditions beyond our control such as severe weather, lost or stolen packages that have been marked delivered by the postal service, or service interruptions.
Once your order has shipped, you will receive an email. Click on the tracking number to locate the whereabouts of your order. Please note that tracking numbers can take 24-48 hours to be scanned by the postal service. Once an item has been marked shipped we are unable to cancel your order. Additionally, if an item has been marked 'delivered' by USPS but you have not received it, please allow a couple of days for the package to show up. In rare cases it can get marked delivered too soon.
Yes, we ship outside the US! Orders shipped to APO/FPO, Alaska, Hawaii, US territories and PO boxes cannot be expedited. Please note some APO/FPO locations may take an extended about of time for delivery due to customs. We are not responsible for any additional costs of shipping for out of the country orders. Any packages that are denied & sent back will be charged an additional fee to send your order back again.
Sometimes due to circumstances out of our hands we are waiting on either certain stock or a certain style to arrive from a 3rd party. In this case unless stated otherwise, your item will ship when it comes in.
HOW DO I KNOW WHAT SIZE TO GET?
We don't know a single woman who likes her tees tight. Most of our tees are slightly oversized, except for Seasonal Tees & our Tribe Collection. Our Tribe Collection runs about 1 size smaller than our other tees. None of our tees from the Mom Life Collection marked 'maternity' are maternity-styled tees with the rouching on the sides. Please refer to the size chart for all sizing inquiries.
I GOT MY ORDER, BUT I AM NOT CRAZY ABOUT THE FIT...
Because we make everything to order, we do not process refunds. However it is important for us that you are comfortable in your choices. 1 exchange per item can be arranged if item is sent back in an unused and unworn condition with tags still attached within 30 days of receiving your product. Exchanges are not applicable on sale, final clearance, sensitive items, jewelry, giveaways or custom orders. Exchanges are only applicable for orders placed in the United States. For further instructions on exchanging, please go to the 'returns and exchanges' tab.
DO YOU DO WHOLESALE?
Yes, we LOVE doing wholesale! Currently we are changing the way we do wholesale to make it easier and allow you to have all the options available. In the meantime while we are getting that set up please email us at firstname.lastname@example.org for the price set list. Wholesale orders usually take a couple of weeks to get out but allow extra time for peak seasons such as Christmas.
DO YOU DO CUSTOM ORDERS?
We sure can! There is a minimum order of 5 shirts per custom design. We can only do black & white ink & contrasted designs on the shirts. During some times of the year we are unable to do custom orders due to the high volume of our regular orders. There may be a design fee. Please email email@example.com if you want to inquire about a custom order!